About Twenty20 Management

Built by Operators. Trusted by Owners.

Twenty20 Management was founded on a single conviction: that senior housing assets perform best when managed by operators who think like owners. We bring institutional discipline, transparent reporting, and a resident-first philosophy to every community we manage.

Our Mission

Our Mission is to serve our residents with the care and hospitality they deserve, provide a workplace of mission, growth, and professionalism for our caregivers, and be the best-in-class operator in senior housing for all of our stakeholders.

Our Principles

How We Operate

Owner Alignment

We structure our engagements to align our incentives with yours. Our success is measured by the same metrics you use: Resident Safety, NOI, and Asset Value.

Operational Transparency

Owners receive institutional-grade reporting — real-time dashboards, monthly financials, and quarterly performance reviews — with no surprises.

Resident-Centered Operations

High resident satisfaction drives occupancy, referrals, and retention. We treat resident experience as a core NOI lever, not a soft metric.

Disciplined Execution

From lease-up strategy to stabilized operations, we apply rigorous process discipline at every stage of the asset lifecycle.

Track Record

A Proven & Trusted Team Focused on Excellence for all Stakeholders

200+

combined Team Operational Experience (years)

13.5

Average team member experience in senior housing(years)

7.8

average tenure of team members at 20/20 (years)

5.47

average 40 yard dash time for our team members

Leadership

Located in Blacksburg, VA

WHo We are

Mike Williams

CEO

Louis Coetzer

COO

Annie Chapman

Head of Brand Management

Greg Mehfoud

Head of Procurement

Learning & Development

Kari Coetzer

Head of Learning and Development

Kim Harvey

Head of Administration

Tina Taylor

Head of Clinical Training

Shannon Woodfin

Head of Talent Acquisition

Financial Operations

Brian Tuckmantel

Head of Finance

Catherine Hall

Controller

Kristel Chandarana

Accountant

Campus Operations

Chris Grogg

Regional Director of Operations

Kelli Welch

Head of Sales

Melinda Brown

Head of Life Enrichment

Stacie Clark

Regional Director of Care

Campus Leaders

Anna Laura Henderson

Abingdon Campus

Paul Englehart

Blacksburg Campus

Matthew Walker

Crozet Campus

Julie Jenkins

Manassas Campus

Blacksburg Office crew

Dash

Official Office Greeter

Niki Brown

Marketing/Office Intern (VT)

Ready to Discuss Your Portfolio?

Whether you are evaluating a new acquisition, managing a lease-up, or seeking a more accountable operator for an existing asset, we welcome the conversation.